Privacy policy

Last updated: October 10, 2024

Rose Liu Kitchen is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website www.roseliu.com.au or purchase products from us.

1. Information We Collect

We collect the following types of information when you visit our website or make a purchase:

  • Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment details when you make a purchase.
  • Non-Personal Information: We may collect non-identifiable data such as browser type, IP address, and website usage data (cookies).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your transactions, deliver your orders, and provide customer support.
  • Communication: To contact you about your order, respond to inquiries, or send promotional offers (with your consent).
  • Website Improvement: To analyze how our website is used and make improvements for a better customer experience.

3. How We Protect Your Information

We take your privacy seriously and employ various security measures to protect your personal information:

  • We use secure SSL encryption for payment transactions to ensure that your payment information is kept safe.
  • Personal data is stored securely and only accessible by authorized personnel.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, and delivering products, as long as those parties agree to keep your information confidential.
  • Legal Requirements: We may disclose your personal information when required by law, such as to comply with a legal process or protect the rights, property, or safety of our company or others.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser. You can modify your browser settings to block cookies, though this may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct your personal information at any time.
  • Deletion: You can request that we delete your personal information, subject to legal obligations.
  • Opt-Out: You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in the email.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the update will be noted. By continuing to use our website after any changes are made, you agree to the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

  • Email: info@roseliu.com.au
  • Phone: +61 483 968 293
  • Address: 243/247 Concord Rd, North Strathfield NSW 2137, Australia
  • ABN: 16 210 572 303